Details - Turning Conflict into Communication

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Turning Conflict into Communication: Decreasing Employee Turnover and Increasing Productivity

Conflict happens. It erupts unexpectedly. It turns people inside out. It is the third highest reason for employee loss, after higher pay & more authority. The good news is that you can manage conflict productively without losing clients, customers, colleagues or sleep.

LEARN TO:
• Improve communication to clarify expectations
• Diffuse tense situations to allow for problem solving
• Strengthen teams to increase productivity
• Build competence to promote confidence
• Retain employees to accelerate momentum
• Understand the effective use of the Core Values Profile

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